Emotional intelligence is the difference maker in healthcare. What sets apart a good healthcare professional from a great one is related to emotional intelligence. The medical school professor may not devote an entire course to bedside manner; the emotional intelligence coach will. Word choice can make a big difference, especially when a patient feels raw emotionally and physically. “What’s wrong with you?” vs “What’s troubling you?” can make a big difference in the connection or disconnect a nurse has with a troubled patient.
Emotional techniques can be learned. An impatient person can learn the art of being patient. Knowing how to self regulate can minimize damage control. A hospital that has gained the reputation for being “kind” has worked hard to provide compassionate, quality care.
With artificial intelligence taking over healthcare, making human connections is more important than ever. The more we are connected electronically the less we are connected emotionally.
In this book learn how to use emotional intelligence to navigate toxic employees, avoid friction, create a safe working environment where everyone feels validated, and build a self confident team. Knowing how to navigate through moral injury through emotional intelligence can bring healing to a wounded healthcare staff member. A refresher course on bedside manner can boost the level of care. Emotional intelligence can help to build self confident teams.
Product details
- ASIN : B0CLT25316
- Publication date : November 2, 2023
- Language : English
- File size : 2446 KB
- Simultaneous device usage : Unlimited
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Not Enabled
- Word Wise : Enabled
- Sticky notes : On Kindle Scribe
- Print length : 115 pages
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